Marvair Warranty Documents

Warranty Card (pdf - 188 KB)
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Warranty Claim Form (pdf - 275 KB)
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Warranty Service Request Form (pdf - 266 KB)
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Marvair Product Warranties

Marvair Limited Product Warranty (Rev. 6) (pdf - 345 KB)
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Marvair Silver Service Warranty (Rev. 6) (pdf - 351 KB)
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Marvair Gold Service Warranty (Rev. 6) (pdf - 348 KB)
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Other Documents

Marvair Parts Order Form (pdf - 147 KB)
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Marvair Warranty

Marvair Limited Product Warranty
If any part of your Marvair® Air Conditioner, Heat Pump or Unit Ventilator fails because of a manufacturing defect within fifteen months from the date of original shipment from Marvair or within twelve months from the date of original start-up, whichever is the earlier date, Marvair will furnish without charge, EXW Cordele, Georgia, the required replacement part. Any transportation, related service labor, diagnosis calls, filter, driers, and refrigerant are not included. The owner must provide proof of the date of the original start-up. The owner’s registration card filed with Marvair, the contractor’s invoice, the certificate of occupancy or similar document are examples of proof of the date of the original start-up. Applies only to units installed and retained for use in the USA, Canada and Mexico. Please consult the factory for warranties in other countries.

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In addition to the standard 12 month warranty on all units, Marvair offers additional extended coverage options.

Marvair Silver Service Warranty
If any part of your Marvair® Heat Pump or Air Conditioner fails because of a manufacturing defect within fifteen months from the date of original shipment by Marvair or within twelve months from the date of original start-up, whichever is the earlier date, Marvair will furnish without charge, EXW Cordele, Georgia, the required replacement part and pay for the related service labor to replace the failed part. The owner must provide proof of the date of the original start-up. The owner’s registration card filed with Marvair, the contractor’s invoice, the certificate of occupancy or similar document are examples of proof of the date of the original start-up. Not available outside the US.

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Marvair Gold Service Warranty
If any part of your Marvair® Heat Pump or Air Conditioner fails because of a manufacturing defect the earlier of twenty-seven months from the date of original shipment by Marvair or within twenty-four months from the date of original start-up, whichever is the earlier date, Marvair will furnish without charge, EXW Cordele, Georgia, the required replacement part and pay for the related service labor to replace the failed part. The owner must provide proof of the date of the original start-up. The owner’s registration card filed with Marvair, the contractor’s invoice, the certificate of occupancy or similar document are examples of proof of the date of the original startup. Not available outside the US.

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The Marvair warranty department is open from 8:00 am to 5:00 pm, Monday through Friday, Eastern time. If you need warranty service on Marvair air conditioners, heat pumps, or environmental control units (ECU's) or our marine units, please call (800) 841-7854, ext 123, during normal working hours. When requesting service under warranty, please have the model and serial number of the air conditioner available.

After hours requests for warranty service:
Call 1-800-841-7854 ext. 123. Leave a voice mail message with the following information:

   1. Your name
   2. Your phone number and extension
   3. Model number of the Marvair unit that requires service
   4. Serial number of the Marvair unit that requires service

Your call will be returned promptly. Marvair normal working hours are 8:00 AM to 5:00 PM, Eastern Time, Monday through Friday.

You may contact us by phone, fax or email.

 Phone Fax Email
 229-273-3636 229-276-1479 marvairorders@airxcel.com

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