Documentation

ICE Product Warranty (pdf - 907 KB)
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ICE Product Warranty Card (pdf - 161 KB)
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ICE Warranty Service Request Form (pdf - 161 KB)
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ICE Warranty Claim Form (pdf - 192 KB)
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We are here to serve you during the following business hours:

Monday to Friday: 8am to 5pm EST
Saturday and Sunday: Closed
Phone: 1-229-273-9558
Email: icesales@airxcel.com
After Hours:
Contact our Warranty Support Group.


Contact Us Today

ICE Warranty Information

The Industrial Climate Engineering parts, service and warranty department is open from 8:00 am to 5:00 pm, Monday through Friday, Eastern time. If you need service on ICE air conditioners, heat pumps, or environmental control units (ECU's), please call (229) 273-9558 or e-mail at iceparts@airxcel.com, in Cordele, GA., during normal working hours. When placing a parts order or requesting service under warranty, please have the model and serial number of the air conditioner available.

For your convenience at the bottom of this page a Parts Order form can be found. The form is in PDF format. The form shows all the required information we need to process your order promptly. When completed, please fax or email this form to the Service and Parts Dept. at ICE.

After hours requests for warranty service:
Call 1-229-273-9558. Leave a voice mail message with the following information:

  • Your name
  • Your phone number and extension
  • Model number of the ICE unit that requires service
  • Serial number of the ICE unit that requires service

Your call will be returned promptly. ICE normal working hours are 8:00 AM to 5:00 PM, Eastern Time, Monday through Friday.

As an added service to our ICE customers, an extended warranty is available on certain ICE equipment. The optional Silver Service Warranty offers a limited first year labor warranty on selected wall mounted air conditioners in addition to our standard parts warranty.

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