Claims & RGA

Claim Filing Procedure

We will not accept any claim that is more than sixty (60) days from the date of service. Standard warranty policies remain in effect at all times.

In order to process your claims in a timely manner, please ensure the following information is on the claim when you submit it for payment.

  • Your Company Name and Address
  • Model and Serial Number of the air conditioner
  • Date of Purchase
  • Date of Service
  • Customer Name and Address
  • Detailed description of the service work performed
  • Claim Total

If a repair part or air conditioner was shipped to you, please provide a copy of the packing list.

If an air conditioner was replaced and the rating plate sticker is required to be returned, please return the original 4 x 6 sticker. Copies will not be allowed. Sample rating plate stickers may be found under the Technical Information Tab (What's Your Model?

If we require the air conditioner to be returned for evaluation and it is found to be operating properly, you will be responsible for the return freight. You will also be responsible for the freight and air conditioner costs associated with the shipment of the replacement air conditioner.

Any appliance and/or repair part that needs to be returned because it is found to be operating properly will be held for a maximum of two weeks after our notification to your company.  At the end of the two week period, these items will be scrapped by RV Products.

Our mailing address is: 
RV Products
P.O. Box 4020
Wichita, KS 67204
Our shipping address is:
RV Products
3050 N St Francis
Wichita, KS 67219

Failure to provide the required information will delay the processing time of your claim or could result in the claim being denied.

Returns of Goods Authorization (RGA) Policy

An authorization number is needed to return any equipment to RV Products. This number is referred to as a RGA (Return of Goods Authorization).
  • If the return involves equipment repair or the failure of the equipment under warranty, the Customer Service Department should be contacted at 316-832-4357 for the assignment of the RGA number.
  • The necessary information is taken by the Customer Service Department and an RGA number will be faxed/emailed to the customer/OEM/dealer.
  • The RGA number must be put on the outside of the package or on the packing slip.
  • Any items received without the RGA will not be accepted and will be sent back to the shipper.
Below list of items are needed to obtain a RGA number:
  • Customer/OEM/Dealer Name
  • Model Number/Part Number
  • Serial Number
  • Reason for return : Warranty or Non-Warranty
  • Date of purchase

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